Refund Policy
This Refund Policy applies to all purchases of Quorum subscriptions and services from Paragon Government Solutions LLC DBA Quorum ("Quorum," "we," "us"). By purchasing, you agree to this policy in addition to our Terms of Use.
1. All sales are final
Except as expressly stated in this policy or where a refund is required by applicable law, all fees are non-refundable and non-creditable, including partially used subscription periods. Quorum offers a free tier so you can evaluate the full product before paying — we encourage you to do so.
2. Monthly subscriptions
Monthly fees are charged in advance and are non-refundable. You may cancel at any time by emailing support@quorumsuite.com; cancellation stops future charges and your plan remains active through the end of the period already paid. No prorated refunds are issued for unused days.
3. Annual subscriptions
Annual fees are charged in advance and are non-refundable after seven (7) calendar days from the date of your first annual payment. Within those first 7 days of an initial annual purchase, you may request a full refund by emailing support@quorumsuite.com from the email address on the account. Renewal payments are non-refundable; we recommend cancelling before your renewal date if you do not wish to continue.
4. Launch Partner and professional services
The Launch Partner fee is non-refundable once work has begun — including scheduling your walkthrough call, formatting or loading your documents, or configuring your organization. If you cancel in writing before any work has begun, we will refund the Launch Partner fee minus any non-recoverable payment-processing costs.
5. Billing errors and duplicates
If you believe you were charged in error (for example, a duplicate charge), contact us within 30 days of the charge at support@quorumsuite.com. Verified billing errors will be corrected and refunded in full.
6. Chargebacks
Please contact us before disputing a charge with your bank or card issuer — most issues are resolved within one business day. Initiating a chargeback on a valid charge is a violation of our Terms of Use and may result in immediate suspension of your organization's account. We reserve the right to contest chargebacks and to submit records of your account activity and acceptance of these policies.
7. How refunds are issued
Approved refunds are issued to the original payment method within 10 business days of approval. Payment processing is handled by Intuit QuickBooks Payments; posting times depend on your bank.
8. Discretionary exceptions
We may, at our sole discretion, issue a refund or credit in circumstances not covered above. Any such exception is a one-time accommodation and does not modify this policy or create an obligation to make similar exceptions in the future.
9. Contact
Paragon Government Solutions LLC DBA Quorum
11166 Fairfax Blvd, STE 500, Fairfax, VA 22030
888.495.6935 · support@quorumsuite.com